Terms & Conditions

Welcome to the Mel Mellis website (the “Website”) operated by Mel Mellis (“Mel Mellis,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by the following Terms of Use. Please read these Terms of Use carefully before using our Website.



By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Website. These Terms of Use may be updated or modified by us from time to time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the updated Terms of Use.





You must be at least 18 years old or the legal age of majority in your jurisdiction to access or use the Website. By accessing or using the Website, you represent and warrant that you meet the eligibility requirements.



Certain features of the Website may require you to create an account. When creating an account, you agree to provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.



When using the Website, you agree not to: a) Violate any applicable laws, regulations, or third-party rights. b) Engage in any fraudulent, abusive, or unlawful activities. c) Use the Website for any commercial purposes without our prior written consent. d) Interfere with the operation of the Website or disrupt its functionality. e) Attempt to gain unauthorised access to any portion of the Website or any other systems or networks.





If you wish to purchase products through our Website, you will be required to provide certain personal and payment information. By placing an order, you represent and warrant that the provided information is accurate, complete, and current. You agree to pay all charges incurred for the purchase, including applicable taxes and shipping fees.

By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.

You can contact us via email at  melmellisuk@gmail.com 

If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.

Unfortunately, if we have already sent you the second email with the tracking number of your purchase we are unable to change your Order, although you will still have the rights to return it.

When you are ordering for delivery to the UK, all prices are inclusive of VAT in the UK.

 Damaged or Defective Product(s)

Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.


If you have questions about a particular piece before purchasing, please email us and we will answer any questions you may have melmellisuk@gmail.com
Here at Mel Mellis Jewellery, we want you to be delighted with your order. If you are not 100% satisfied we will gladly accept returns and exchanges accompanied by the original receipt and box for a full refund for up to 20 days after original purchase. Please keep in mind that you have 20 days from the date of payment for the item on our website. This means that you should allow time to make a return request and receive confirmation from us. Approved returns will be credited to the original form of payment 5 to 10 business days after receiving the returned package.

Return Instructions

  • Have your order number from your Shipping Confirmation email ready. If you do not have your Shipping Confirmation email, the number can also be found in your printed invoice.
  • To request a return, please email us melmellisuk@gmail.com
  • Please indicate the item(s) condition and reason for your return.
  • You will receive emails to update you on the status of your return request.
  • Once the request is accepted, simply pack and send the items to our retun address.
  • Please return the product in the original packaging.
Customers are responsible for all return shipping costs unless the item is damaged or we made a mistake. We are not responsible for lost or damaged parcels and we cannot issue a refund if your order is lost or damaged when it is being returned to us, therefore we recommend shipping all items through an insured and trackable method of shipping. We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered. We do not offer a return for items that are made to order or on sale.
International: Return postage fees, customs and other international taxes are fully covered by the customer.


Payments for purchases made through the Website are processed by a third-party payment processor. You acknowledge and agree that we are not responsible for any actions or omissions of the payment processor. Please review the payment processor’s terms of service and privacy policy before making any payment.



All content on the Website, including but not limited to text, graphics, logos, images, videos, and software, is owned or licensed by Mel Mellis and protected by intellectual property laws. You may not reproduce, distribute, modify, transmit, or use the content for any commercial or unauthorised purposes without our prior written consent.



Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms of Use. Please review our Privacy Policy to understand our practices.



The Website may contain links to third-party websites that are not owned or controlled by Mel Mellis. We do not endorse or assume any responsibility for the content, privacy practices, or actions of these third-party websites. Your use of such websites is at your own risk, and you should review their terms of use and privacy policies before using them.



The Website and its content are provided on an “as-is” and “as available” basis without any warranties of any kind, whether express or implied. Mel Mellis disclaims all warranties, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.



To the maximum extent permitted by law, Mel Mellis and its directors, officers, employees, agents, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website or any products purchased through the Website.



You agree to indemnify and hold harmless Mel Mellis and its directors, officers, employees, agents, or affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of the Website or any violation of these Terms of Use.



These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms of Use shall be submitted to the exclusive jurisdiction of the courts located in the United Kingdom.



If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.



These Terms of Use constitute the entire agreement between you and Mel Mellis regarding your use of the Website and supersede any prior or contemporaneous agreements or understandings.

If you have any questions or concerns about these Terms of Use, please contact us at melmellisuk@gmail.com

Last updated: 28th June, 2023

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